Terms of Service

Last updated: 10 May 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the website and services provided by AIYOU LTD ("AIYOU", "we", "our", "us"), a company registered in England and Wales (Company Number 16158977). By accessing or using our website at aiyou.org.uk or any of our services, you agree to be bound by these Terms.

2. About AIYOU

AIYOU LTD is a voice-based AI healthcare management company with its registered office in London, United Kingdom. In India, we operate as AIYOU Solutions Private Limited (Company No. U86201AP2025PTC119893) with an office at the Andhra Pradesh Medical Technology Zone (AMTZ), Visakhapatnam. Our platform provides AI-powered healthcare services including symptom checking, doctor consultation booking, digital pharmacy, lab diagnostics, and patent medical devices.

3. Eligibility

You must be at least 18 years of age to use our services. By using our website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

4. Services

AIYOU provides a technology platform for healthcare management. Our services are intended to facilitate access to healthcare providers and health-related information. Please note:

• AIYOU is a healthcare technology platform, not a medical provider. Our services do not replace professional medical advice, diagnosis, or treatment.
• The symptom checker feature is designed to provide general health information and guidance. It should not be used as a substitute for consultation with a qualified healthcare professional.
• Always seek the advice of your doctor or other qualified health provider with any questions regarding a medical condition.

5. Intellectual Property

All content, features, and functionality on the AIYOU website — including text, graphics, logos, icons, images, software, and design — are the exclusive property of AIYOU LTD and are protected by UK and international intellectual property laws. AIYOU holds a registered trademark (TM No. 5940213) and five medical device design patent applications under the UK Design Registry.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any of our content without prior written consent from AIYOU LTD.

6. User Responsibilities

When using our website and services, you agree to:

• Provide accurate and complete information when submitting enquiries or registering for services
• Use our services only for lawful purposes and in accordance with these Terms
• Not attempt to gain unauthorised access to any part of our systems or services
• Not use our platform to transmit harmful, offensive, or unlawful content

7. Limitation of Liability

To the fullest extent permitted by law, AIYOU LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or services. Our total liability shall not exceed the amount paid by you, if any, for accessing our services.

8. Third-Party Services

Our platform may contain links to or integrations with third-party websites, services, or applications (including pharmacy partners, laboratory services, and payment providers). AIYOU is not responsible for the content, policies, or practices of any third-party services. Your use of such services is at your own risk and subject to their respective terms and conditions.

9. Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms, please contact us: